Customer Service Representative with Arabic, София град

[lidiyarecruiter]

Today we are giving you a chance to work and have fun in an international environment at the position of

Customer Service Representative with Arabic and English

Responsibilities:
- Process Customer orders for client products, services, and solutions, including fax, B2B, and web-based orders.
- Address Customer questions and requests concerning the use of a suite of Client’s Internet-based applications, including creating, changing, and correcting user profiles and access levels for such applications.
- Process Customer requests to expedite a delivery.
- Provide information to Customers in response to inquiries about the status of an order.
- Resolve issues arising after the shipment of an order.
- Create, update, and manage records in Client's Customer database for billing, shipping, and install site locations, update Customer records related to discounts and other Customer profile information.

Job Requirements:
-Excellent knowledge of Arabic and English
- Excellent communication and negotiation skills and telephone manner
- Ability to effectively probe customers to obtain information needed to process customer requests
- Ability to quickly resolve problems effectively and to quickly make decisions to support customer queries and resolve customer issues
- Good organizational skills and ability to work towards meeting targets and deadlines
- Initiative and self driven person who is willing to learn and takes accountability of own personal skill development and expertise

If this sounds interesting for you, we are expecting your CV at iliyana.boicheva@adecco.com.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment N=1204/ 12.01.2010 valid until 12.01.2015.