GAMERS SUPPORT AGENT WITH FRENCH AND ENGLISH

[CallPoint New Europe]

CallPoint is a leading multilingual contact center and business process outsourcing provider in Eastern Europe. The Company has got 1,200 positions across four state-of-the-art delivery centers: Sofia and Plovdiv (Bulgaria) and Bucharest and Craiova (Romania) – all located in the city centers. We work for some of the Global Fortune 500 companies and enterprises recognized for their leadership in industries such as Travel & Leisure, High-Tech and Media, Retail & E-commerce and Financial Services.

GAMERS SUPPORT AGENT

Your role:
The Gamers Support position is responsible for communication through Support Ticket, E-mail and other channels with the online gaming users, answering game user’s general in-game questions and requests providing superior in-game quality of service.

• Provide our players with excellent support
• Resolve customer inquiries and problems through a ticket-based support system
• Consistently possess a positive approach and attitude at all service levels
• Perform and complete team related projects with minimal supervision
• Other tasks that fall under the category of customer service

Requirements:
• Fluent French AND Excellent English
• 1+ year experience working within a customer support environment
• Previous customer technical support role a plus
• Excellent knowledge of MS Office
• Detail orientated and customer-oriented approach
• Results focused with demonstrating consistent success through data driven reporting
• A great team player with strong problem solving skills with an interest in resolving customer issues
• Solid understanding of MMO games, especially Warcraft 3 and DotA.

In return you get:
• Supportive work-life balance policies
• A job description including the OBLIGATION to play games every single day
• A fantastic location
• Constant extensive trainings
• A great support role in a young, dynamic, informal and fast multinational business environment
• Unique opportunity to combine work and study (if you are still a student)

If interested in this position send your CV and Cover letter to our HR Team.
Please quote the Reference number for this position - CP.BG-SG.

Thank you!